{"id":8796,"date":"2023-01-05T07:30:02","date_gmt":"2023-01-05T06:30:02","guid":{"rendered":"https:\/\/fr.avis-verifies.com\/8796\/"},"modified":"2024-02-26T11:04:17","modified_gmt":"2024-02-26T10:04:17","slug":"5-steps-to-get-positive-google-reviews","status":"publish","type":"post","link":"https:\/\/en.verified-reviews.com\/blog\/5-steps-to-get-positive-google-reviews\/","title":{"rendered":"5 Steps to Get Positive Google Reviews"},"content":{"rendered":"<p>81% of consumers use Google to review local businesses (<a href=\"https:\/\/www.brightlocal.com\/research\/local-consumer-review-survey\/\">Brightlocal<\/a>). <span data-contrast=\"auto\">So, what is the key to facilitating online searches and boosting customer acquisition? Collecting feedback! But that\u2019s not all\u2026<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Getting customer reviews is not enough. You need to publish and share them in the right place, to reach the right customers. Google is the most used search engine, so reviews on that platform are a must. But how can you get positive Google reviews? Follow these 5 steps and reach for the (5) stars!<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<h2><\/h2>\n<h2>Boost Your Online Reputation with Positive Google Reviews<\/h2>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">Customer reviews have a direct impact on your online reputation, SEO, credibility and growth. Feedback also reassures consumers and adds a human touch to their journey.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">But to take full advantage of the benefits of customer reviews, you have to share them in the right place, so that Internet users can access them at the right time:<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Your homepage<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">A product page<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Social media<\/span><\/b><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Google Ads\u202fcampaigns<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Your\u202f<\/span><\/b><b><span data-contrast=\"none\">Google My Business<\/span><\/b> <b><span data-contrast=\"auto\">profile<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Your Google Maps profile\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Your company newsletter or correspondence<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Google search results (Rich Snippets)<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Google is the most popular of these online customer review channels. Consumers particularly appreciate seeing satisfaction ratings or positive comments via Google Ads or <\/span><span data-contrast=\"none\">Google My Business<\/span><span data-contrast=\"auto\">. So, are you ready to find out how to easily get reviews?<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<h2>5 Steps to Get Positive Google Reviews<\/h2>\n<p><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">1- Verify Your Google Business Profile\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:300,&quot;335559739&quot;:150,&quot;335559740&quot;:600}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The first step to <\/span><a href=\"https:\/\/www.verified-reviews.com\/en\/\"><span data-contrast=\"none\">get Google<\/span><\/a><span data-contrast=\"none\"> reviews <\/span><span data-contrast=\"auto\">is to <\/span><b><span data-contrast=\"auto\">create a Google business profile <\/span><\/b><span data-contrast=\"auto\">so that your company is listed on the search engine. A Google MyBusiness profile enables users to check where you are based, your contact details, photos, etc., as well as any positive or negative customer reviews!<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">But before you can exchange with potential customers and get their feedback, Google has to approve your profile. This is a key step to authenticate your company. Check out this<\/span><a href=\"https:\/\/support.google.com\/business\/answer\/7107242?hl=en\"><span data-contrast=\"none\"> Google<\/span><span data-contrast=\"none\"> tutorial <\/span><\/a><span data-contrast=\"auto\">to find out how to verify your profile:\u00a0<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-17324\" src=\"https:\/\/en.verifiedreviewsstaging.yeswedev.fr\/app\/uploads\/2024\/02\/Capture-decran-2023-01-04-a-17.29.18.png\" alt=\"google tutorial\" width=\"600\" height=\"404\" \/>\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<h3>2- Prompt Customers In-store<\/h3>\n<p><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The second step towards positive Google reviews is to <\/span><b><span data-contrast=\"auto\">reach out to customers after a purchase<\/span><\/b><span data-contrast=\"auto\">. You can request feedback in the store to add a human touch to your review collection process. Here are some ways to ask for Google reviews at a sales point:<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Ask consumers to fill out a survey on a tablet<\/span><\/b><span data-contrast=\"auto\"> in the store.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Provide a QR code to scan with a phone<\/span><\/b><span data-contrast=\"auto\">, to post an online review in a few clicks on Google.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Share a Google review request link<\/span><\/b><span data-contrast=\"auto\"> on the customer\u2019s receipt.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Post-purchase requests at sales points encourage customers to be proactive; they are more likely to share reviews immediately after purchase. Remind your staff how important it is to collect feedback, especially if the consumer seems happy with their experience!<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">To encourage consumers to write and share reviews, we recommend <\/span><b><span data-contrast=\"auto\">creating a Google review request link<\/span><\/b><span data-contrast=\"auto\"> (to share on your customer receipts, via a QR code, etc.). Follow these instructions to generate a link (also called a \u201cshort URL\u201d):<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<h3>3- Send SMS Messages to Get Positive Google Reviews<\/h3>\n<p><span data-contrast=\"auto\">\u202f<\/span><\/p>\n<p><span data-contrast=\"auto\">Another way to prompt customers to post reviews on your Google MyBusiness profile is <\/span><b><span data-contrast=\"auto\">by sending SMS messages<\/span><\/b><span data-contrast=\"auto\">.<\/span><\/p>\n<p>The easiest way to ask customers to share feedback after an experience is via a redirect URL to your Google profile (see above paragraph). We also recommend following these best practices:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Personalize your text message<\/strong>: date and day of purchase, product or service, etc.<\/li>\n<li><strong>Humanize your request<\/strong>: use a customer service employee\u2019s name to sign the SMS.<\/li>\n<li><strong>Avoid intrusive reminders<\/strong>: SMS is a very personal channel. Don\u2019t overdo it, as this may have a negative impact on your customer experience and satisfaction!<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>4- Use Post-Purchase Satisfaction Surveys<\/h3>\n<p>&nbsp;<\/p>\n<p>We strongly recommend <strong>sending customers post-purchase<\/strong><strong> satisfaction<\/strong><strong> surveys<\/strong><strong>\u00a0via email<\/strong> to get positive, reliable and authentic Google reviews.<\/p>\n<p>&nbsp;<\/p>\n<p>You can create and send out surveys with our solution, Verified Reviews by SKEEPERS. Customers are particularly receptive to this channel and direct prompt. Post-purchase review requests also impact a company\u2019s satisfaction rating, unlike spontaneous review posts on Google; customers are more likely to share positive reviews when prompted with a survey, for example.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>4.34 out of 5<\/strong> is the average score after a post-purchase request. Whereas unrequested reviews (spontaneous Google posts) average a score of 3.89 out of 5 (Source: <a href=\"https:\/\/www.reviewtrackers.com\/guides\/ask-customers-review\/\">ReviewTracker, 2021<\/a>).<\/p>\n<p>&nbsp;<\/p>\n<p>Regularly prompting customers for feedback by email increases your chances of getting positive Google reviews. Ideally, you should use <strong>a trusted third-party in partnership with Google<\/strong> to share these reviews in various places.<\/p>\n<p>&nbsp;<\/p>\n<p>For example, with our <a href=\"https:\/\/www.verified-reviews.com\/en\/\">customer review platform<\/a>, you can display reviews collected by email on your website, certification page, Google Ad or even Google Maps profile.<\/p>\n<p>&nbsp;<\/p>\n<h3>5- Respond to Google Reviews<\/h3>\n<p>&nbsp;<\/p>\n<p>The last step to maximize the number of (positive) reviews collected on Google is to respond to all the comments. According to a Brightlocal study, 97% of users regularly read company responses to online reviews. Replying to Google reviews shows that your company is genuinely interested in customer feedback, whether it is positive or negative.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>If the customer review is positive, the company\u2019s response will <strong>build loyalty<\/strong>.<\/li>\n<li>If the review is negative, the company\u2019s reply will <strong>identify and solve the problem efficiently.<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Either way, responding to reviews will improve your brand image. Internet users are more likely to trust a brand that is active and responsive on Google\u2026 and to share feedback after their experience!<\/p>\n<p>&nbsp;<\/p>\n<p>Are you ready to collect, manage and share your customer reviews (on Google and elsewhere)? Check out our solution, <a href=\"https:\/\/www.verified-reviews.com\/en\/request-a-demo\/\">Verified Reviews by SKEEPERS<\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>81% of consumers use Google to review local businesses (Brightlocal). So, what is the key to facilitating online searches and boosting customer acquisition? Collecting feedback! But that\u2019s not all\u2026\u00a0 Getting customer reviews is not enough. You need to publish and share them in the right place, to reach the right customers. Google is the most&#8230;<\/p>\n","protected":false},"author":4,"featured_media":8804,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[91],"tags":[],"post_folder":[],"class_list":["post-8796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-reviews"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Steps to Get Positive Google Reviews - Avis v\u00e9rifi\u00e9s<\/title>\n<meta name=\"description\" content=\"81% of consumers use Google to review local businesses. So, what is the key to facilitating online searches and boosting customer acquisition\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/en.verified-reviews.com\/blog\/5-steps-to-get-positive-google-reviews\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Steps to Get Positive Google Reviews - Avis v\u00e9rifi\u00e9s\" \/>\n<meta property=\"og:description\" content=\"81% of consumers use Google to review local businesses. 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