{"id":8816,"date":"2023-01-12T07:30:38","date_gmt":"2023-01-12T06:30:38","guid":{"rendered":"https:\/\/fr.avis-verifies.com\/8816\/"},"modified":"2025-12-23T15:12:46","modified_gmt":"2025-12-23T14:12:46","slug":"5-steps-to-prevent-negative-google-reviews","status":"publish","type":"post","link":"https:\/\/en.verified-reviews.com\/blog\/5-steps-to-prevent-negative-google-reviews\/","title":{"rendered":"5 Steps to Prevent Negative Google Reviews"},"content":{"rendered":"<p><span data-contrast=\"none\">One negative review on Google will not make you go bankrupt. But when they start to pile up\u2026 it\u2019s time to take action! There\u2019s no secret to maintaining your company\u2019s online reputation and credibility.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Here are our 5 steps to aim for 5 stars on Google and elsewhere. Are you ready to <\/span><b><span data-contrast=\"none\">prevent bad reviews and negative comments<\/span><\/b><span data-contrast=\"none\">?<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<h2>1. Prompt Customers for Feedback<\/h2>\n<p><span data-contrast=\"none\">There are two ways for companies to get customer reviews on Google:<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Spontaneous reviews<\/span><\/b><span data-contrast=\"none\">: Internet users post comments freely on a <\/span><span data-contrast=\"none\">Google My Business<\/span><span data-contrast=\"none\"> page<\/span><span data-contrast=\"none\"> or social media.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Prompted post-purchase reviews<\/span><\/b><span data-contrast=\"none\">: Internet users are prompted via satisfaction surveys to share their customer experience. Our <\/span><a href=\"https:\/\/www.verified-reviews.com\/en\/\"><span data-contrast=\"none\">customer review platform<\/span><\/a><span data-contrast=\"none\">, Verified Reviews, makes it easy to <a href=\"https:\/\/www.verified-reviews.com\/en\/blog\/collecting-reviews-brand-vs-product\/\">collect<\/a>, manage and share reviews online (on a company website, product page, Verified Reviews certified page, or a <\/span><span data-contrast=\"none\">Google My Business<\/span> <span data-contrast=\"none\">and Google Maps profile via our partnership with the search engine).\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"none\">We recommend the second solution if you want to steer clear of <\/span><span data-contrast=\"none\">negative customer reviews <\/span><span data-contrast=\"none\">and get more positive ones. <\/span><b><span data-contrast=\"none\">Prompting consumers for post-purchase reviews is an effective strategy<\/span><\/b><span data-contrast=\"none\"> when aiming for 5 stars. It results in reliable, comprehensive, useful, SEO-friendly and mostly positive feedback!<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">0.45 points separate a prompted and spontaneous satisfaction score. This might not seem much, but it makes a huge difference to Internet users: <\/span><b><span data-contrast=\"none\">when a customer is<\/span><\/b> <b><span data-contrast=\"none\">prompted to leave a review<\/span><\/b><span data-contrast=\"none\"> (especially via a trusted third party such as Verified Reviews),\u202f<\/span><b><span data-contrast=\"none\">they give an average score of 4.34\/5.<\/span><\/b><span data-contrast=\"none\">\u202fHowever,\u202f<\/span><b><span data-contrast=\"none\">when a customer shares a spontaneous review <\/span><\/b><span data-contrast=\"none\">on Google,<\/span><b><span data-contrast=\"none\">\u202fthey give an average score of 3.89\/5<\/span><\/b><span data-contrast=\"none\">\u202f(<\/span><a href=\"https:\/\/www.reviewtrackers.com\/guides\/ask-customers-review\/\"><span data-contrast=\"none\">Source: ReviewTrackers, 2021<\/span><\/a><span data-contrast=\"none\">).<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-17351 size-full\" src=\"https:\/\/en.verifiedreviewsstaging.yeswedev.fr\/app\/uploads\/2024\/02\/negative-reviews-reviewtracker.jpg\" alt=\"negative reviews - reviewtracker\" width=\"596\" height=\"396\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"none\">If you have negative reviews on Google, the best way to generate positive ones is to prompt your customers for post-purchase feedback. This will improve your satisfaction score and the positive comments will drown out the negative ones.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">So, to prevent negative reviews on Google, request regular post-purchase customer reviews via a trusted third party like Verified Reviews!<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>2. Build customer loyalty<\/h2>\n<p><span data-contrast=\"none\">A loyal consumer likes your products and services. Which means they are less likely to express dissatisfaction on the Internet. In fact, there is <\/span><b><span data-contrast=\"none\">a strong link between customer satisfaction and loyalty<\/span><\/b><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Improving customer satisfaction by one degree strongly increases customer loyalty and positive reviews. <\/span><b><span data-contrast=\"none\">96% of customers with a satisfaction score between 9 and 10\/10 say that they intend to buy from the company again<\/span><\/b><span data-contrast=\"none\">, compared to only 65% with a score between 8 and 9\/10 (<\/span><span data-contrast=\"none\">Source: UKCSI<\/span><span data-contrast=\"none\">).<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">You need to build customer loyalty to prevent bad reviews on Google. This is a particularly profitable strategy: <\/span><b><span data-contrast=\"none\">increasing your customer retention rate by 5% boosts your profitability by 25% to 95%<\/span><\/b> <span data-contrast=\"none\">(Source: INVESP)<\/span><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Here are our tips to build customer loyalty while preventing negative reviews:<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Define a customer-centric culture<\/span><\/b><span data-contrast=\"none\"> and deploy it internally at every level.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Make someone responsible for customer satisfaction.\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Regularly prompt customers<\/span><\/b><span data-contrast=\"none\"> and identify loyal consumers who share positive reviews (and drown out the negative ones on Google).<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Explore your loyal customers\u2019 needs, expectations, sticking points and source of delight.<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<h2>3. Talk privately with Dissatisfied Customers<\/h2>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"none\">Sometimes, you can\u2019t avoid or prevent negative reviews. So, how should you react when Internet users share them on Google?<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">At Verified Reviews by Skeepers, we recommend contacting your dissatisfied customers privately. <\/span><b><span data-contrast=\"none\">A one-to-one conversation by phone or email <\/span><\/b><span data-contrast=\"none\">enables the customer to explain their issue(s), so that you can suggest a personalized solution.\u00a0<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"none\">Once the issue has been resolved, remind the customer that <\/span><b><span data-contrast=\"none\">they can change their review<\/span><\/b><span data-contrast=\"none\">, as per the Verified Reviews by Skeepers\u2019 <\/span><a href=\"https:\/\/www.verified-reviews.com\/en\/consumer-terms-service\/\"><span data-contrast=\"none\">General<\/span><\/a><span data-contrast=\"none\"> Terms of Use<\/span><span data-contrast=\"auto\">. <\/span><span data-contrast=\"none\">If the review was not collected by our platform and was posted directly onto Google (Google MyBusiness, Google Maps, etc.), they can delete it.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Be warned: businesses are not allowed to remove negative reviews. You can notify Google of any false or defamatory content, but <\/span><b><span data-contrast=\"none\">only Google can delete a review and only the author can decide to change it<\/span><\/b><span data-contrast=\"none\">. A private and personalized conversation is the best way to transform negative reviews into positive ones!\u00a0<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>4. <span class=\"TextRun MacChromeBold SCXW71780041 BCX0\" lang=\"EN-US\" xml_lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW71780041 BCX0\">Analyze Negative Reviews and Improve the Customer Experience<\/span><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"none\">What if negative reviews were excellent opportunities to improve your customer experience?<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Dissatisfied reviews can help you grow and improve your business. You do not necessarily have to remove negative comments to prevent them\u2026 Analyze them instead! Monitoring customer reviews can help you <\/span><b><span data-contrast=\"none\">strengthen your customer knowledge and improve your experience<\/span><\/b><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">For example:\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">If <\/span><span data-contrast=\"none\">the analysis of your customer reviews<\/span> <span data-contrast=\"none\">highlights complaints about a lack of products on your shelves, you can improve your in-store stock management.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">If your delivery times are often criticized in comments on Google, you can implement new logistics.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">If you get lots of negative reviews about the quality of your products, you can optimize your product strategy.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"none\">This strategy helps to anticipate and prevent future negative reviews\u2026 While improving your current customer experience.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Meanwhile, remember to send out post-purchase satisfaction surveys. Prompting customers regularly for feedback will increase your chances of getting positive reviews\u2026 And drown out the negative reviews in a sea of compliments!<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2>5. Respond to Negative Google Reviews<\/h2>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"none\">Responding to customer reviews is not an option\u2026 it is a must! It\u2019s the only way to maintain your online reputation, credibility, and a solid customer relationship. Consumers pay particular attention to companies\u2019 replies to both positive and negative reviews on Google.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Today, <\/span><b><span data-contrast=\"none\">93% of Internet users say that they read establishments\u2019 responses to negative reviews<\/span><\/b> <span data-contrast=\"none\">(source: Partoo study, 2022)<\/span><span data-contrast=\"none\">. A polite, professional, empathetic, personalized, and solution-centric reply goes a long way! <\/span><b><span data-contrast=\"none\">68% of Internet users say that they are prepared to change their minds about a place, based on its response.<\/span><\/b><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"none\">Communication is key to encouraging customers and future customers to be indulgent. You can suggest a private meeting with customer services, but remember to also respond publicly to the negative review. This will create a virtuous circle:<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Your detractors will become your promoters<\/span><\/b><span data-contrast=\"none\">. Negative reviews can be turned into positive reviews.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Future buyers will become more indulgent and willing to give you a chance<\/span><\/b><span data-contrast=\"none\"> if you respond.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">If these new customers have a satisfactory experience, they will share a positive review. Which will also <\/span><b><span data-contrast=\"none\">increase your average rating on Google<\/span><\/b><span data-contrast=\"none\">!<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">\u202f<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<h2>Prevent Negative Reviews on Google: Follow these Steps!<\/h2>\n<p><span data-contrast=\"none\">Now you know how to prevent negative reviews on Google (and elsewhere), here is a little recap:\u00a0<\/span><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">1- Prompt customers for reviews<\/span><\/b><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">2- Build customer loyalty<\/span><\/b><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">3- Talk privately with dissatisfied customers<\/span><\/b><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">4- Analyze negative reviews and improve customer experience<\/span><\/b><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">5- Respond to negative Google reviews<\/span><\/b><span data-ccp-props=\"{&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>One negative review on Google will not make you go bankrupt. But when they start to pile up\u2026 it\u2019s time to take action! There\u2019s no secret to maintaining your company\u2019s online reputation and credibility.\u00a0 Here are our 5 steps to aim for 5 stars on Google and elsewhere. Are you ready to prevent bad reviews&#8230;<\/p>\n","protected":false},"author":4,"featured_media":8824,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[91],"tags":[],"post_folder":[],"class_list":["post-8816","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-reviews"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Steps to Prevent Negative Google Reviews - Avis v\u00e9rifi\u00e9s<\/title>\n<meta name=\"description\" content=\"Negative reviews on Google will not make you go bankrupt. 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